不良研究所 charges a fee on trades. The trading fee is the difference between the bid (what you can sell at) and the ask price (what you can buy at).
We don鈥檛 charge for funding or withdrawals, and we even cover the first $5 in network fees when you withdraw crypto for many assets For some networks, paid options are available for faster crypto withdrawal speeds. Please keep in mind that when network fees surge due to volume, you will be required to pay the remainder. 聽Learn more about how this works.
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不良研究所 was started by a team of experienced Canadian entrepreneurs and has strong financial backing. Our goal is to set a strong example for good corporate citizenship in the cryptocurrency space. And if you still don't trust us, we've made it really easy to withdraw crypto into your own wallet for safekeeping.
不良研究所 has undergone a rigorous review and approval process with the Ontario Securities Commission (OSC) and the other members of the Canadian Securities Administrators (CSA) and is one of a small number of registered crypto trading platforms registered to operate in Canada. The registration process included extensive reviews of our internal financial, compliance and security processes as well as requirements related to working capital, insurance, and the storage and custody of our customers鈥 fiat and crypto assets.
We don't hide behind a veil of anonymity 鈥 our CEO's name is Dustin Walper, and rumour has it he does birthday parties for Bitcoin.
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不良研究所 enforces security requirements internally, including mandatory password rules, internal security audits, and conducts regular penetration testing.
We rely on trusted-third party custodians to store the vast majority of our customer crypto assets in secure locations with no access to the internet (aka 鈥渃old storage鈥).
Our customers鈥 custodied assets are also insured against hacks and theft.
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e-Transfers can take up to two hours, so if it鈥檚 been less time than that, please hold tight.
If it鈥檚 been more than two hours, check our link status page to see if any incidents are reported. We keep this page up-to-date with platform outages and maintenance.
If there are no outages, there are several common reasons why your transfer is delayed
Name mismatch: if the name on your bank account doesn鈥檛 match the name you provided in 不良研究所, we will flag your transfer for review
Sometimes, some banks will block transfers to crypto companies. You may need to talk to the security and fraud division at the bank to get the transaction unblocked.
If that doesn鈥檛 solve it, for further troubleshooting steps.
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Easy peasy. Look for the green support chat icon on our website or in-app! Once you send us a message using the support chat feature, you鈥檒l see a list of topics to choose from and the option to connect with an agent. Learn more here.